Shipping policy

Shipping Policy

Thank you for shopping with Emerie & The Hound. We carefully prepare each order and want your package to arrive as smoothly as possible.

Processing Time

Orders are typically processed within 2-4 business days, excluding weekends and holidays. During launches, sales, or peak holiday periods, processing may take a little longer.

You’ll receive a shipping confirmation email with tracking information as soon as your order is on the way.

Shipping Rates

We currently ship within the United States only.

  • Under $100: Shopify charges the calculated USPS rate based on weight/destination.
  • $100 and up: shipping becomes FREE.

Shipping rates and available services may vary based on the size, weight, and destination of your order.

Tracking

All shipped orders include tracking. Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is sent.

Delivery Estimates

Delivery dates shown at checkout are estimates and are not guaranteed. Carrier delays caused by weather, holidays, high shipping volume, or other circumstances outside our control may occasionally occur.

Shipping Addresses

Please review your shipping address carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible at hello@emerieandthehound.com

We’ll do our best to make changes before your order ships, but we cannot guarantee address changes once an order has entered fulfillment.

Lost, Delayed, or Delivered Packages

Once a package has been accepted by the shipping carrier, delivery is handled by the carrier. If your tracking shows a package as delivered but you cannot locate it, we recommend checking around your property, with household members or neighbors, and contacting the carrier first.

If you still need assistance, please contact us and we’ll be happy to help however we can.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at hello@emerieandthehound with your order number and photos when applicable so we can make it right.

Questions?

We’re always happy to help. For shipping questions, please contact us at hello@emerieandthehound.