Refund policy
At Emerie & The Hound, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Returns
We gladly accept returns within 14 days of delivery.
To be eligible for a return, items must be:
Unworn
Unwashed
Free of stains, odors, or damage
In their original condition with all tags attached
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
To start a return, please email hello@emerieandthehound.com with your order number and the item(s) you would like to return. Once your return is approved, we’ll provide return instructions. Please do not send items back without contacting us first.
Exchanges
We understand that little ones grow quickly! If you need a different size, we’re happy to offer exchanges on eligible items, subject to product availability.
Return Shipping
Customers are responsible for return shipping costs on returned items.
If you received a damaged or incorrect item, we'll provide a prepaid shipping label at no cost to you.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
Sale and clearance items
Gift cards
Personalized or custom items
Any item marked as Final Sale
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@emerieandthehound.com.
Please include:
Your order number
A brief description of the issue
Clear photos of the item and packaging
We'll work quickly to make it right!