FAQ
General Questions
How do I know which size to order?
Answer
Sizing may vary slightly by style and brand. Please refer to the sizing information provided on each product page before ordering. If you're between sizes or need a little help choosing, feel free to contact us we're always happy to help!
What is the difference between Ready to Ship and Preorder?
Ready to Ship items are currently in stock and will ship within our standard processing time. Preorder items are purchased before they arrive and will have an estimated shipping timeframe listed in the product description. If your order contains both Ready to Ship and Preorder items, your order may ship together once all items are available.
Will sold-out items be restocked?
Some of our favorites may return, but restocks are not guaranteed. Follow us on social media and sign up for our emails to be the first to hear about restocks, new arrivals, and upcoming releases.
How should I care for my items?
Care instructions may vary by item, so please follow the care information provided on the product page or garment label. Proper care will help keep your little one's favorites looking their best wear after wear.
Are your products safety tested?
We carefully select products from trusted manufacturers and suppliers and prioritize quality, comfort, and safety in every item we offer. Product materials and safety information may vary by brand and style. If you have a question about a specific item, please contact us and we’ll be happy to provide any available details.
Orders
When will my order be processed?
Orders for in-stock items are typically processed within 2–4 business days, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking information. During launches, sales, or holiday periods, processing times may be slightly longer.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, please contact us as soon as possible. We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.
How do I use promo code?
Enter your promo code in the discount code box at checkout and select Apply. Only one promo code may be used per order unless otherwise stated. Promo codes cannot be applied to previous purchases and may be subject to exclusions or expiration dates.
I placed an order but didn’t receive a confirmation email.
Order confirmation emails are sent automatically after your purchase is completed. If you don’t see yours, please check your spam or junk folder and make sure the email address entered at checkout is correct. If you still can’t locate it, contact us and we’ll be happy to help.
Returns
Can I return a sale item?
We accept returns and exchanges on eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Final sale items are not eligible for return or exchange. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
How do I start a return or exchange?
To request a return or exchange, please contact us within 14 days of delivery with your order number and the item(s) you’d like to return or exchange. We’ll provide you with instructions for sending your item back. Please do not send items back without contacting us first.
Do you accept refunds?
Once your return is received and inspected, we’ll notify you of its approval. Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider. Original shipping charges are non-refundable
Shipping
How much does shipping cost?
Shipping rates are calculated at checkout based on your package weight and destination. Orders of $100 or more ship FREE within the United States.
When will my order ship?
In-stock orders are typically processed and shipped within 2–4 business days, excluding weekends and holidays. During launches, sales, and holiday periods, processing times may be slightly longer. Once your order ships, you’ll receive an email with tracking information.
How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information. Please allow up to 24–48 hours for tracking updates to appear after your package has been accepted by the carrier.
How long will delivery take?
Delivery times vary depending on your location and the shipping method selected at checkout. Please note that delivery estimates begin after your order has been processed and shipped. Once your package is in the carrier’s possession, delivery delays may occasionally occur that are outside of our control.