Policies
Shipping Policy
Thank you for shopping with Emerie & The Hound! Every order is thoughtfully prepared with care from our Texas studio.
Processing Time
Orders are typically processed within 2–5 business days (excluding weekends and holidays).
During new collection launches, holidays, or special promotions, processing times may be slightly longer. If this happens, we'll keep you updated.
Shipping
Once your order ships, you'll receive a confirmation email with tracking information.
Delivery times vary depending on the shipping method selected at checkout and your location.
Please note that shipping carriers may occasionally experience delays that are outside of our control.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order.
Emerie & The Hound is not responsible for packages shipped to an incorrect address provided by the customer.
If you notice an error, contact us as soon as possible at hello@emerieandthehound.com. We'll do our best to help if your order has not yet shipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Emerie & The Hound is not responsible for lost or stolen packages.
If your package is missing, we recommend contacting the shipping carrier first. If you need additional assistance, we're always happy to help however we can.
Returns & Exchanges
At Emerie & The Hound, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Returns
We gladly accept returns within 30 days of delivery.
To be eligible for a return, items must be:
Unworn
Unwashed
Free of stains, odors, or damage
In their original condition with all tags attached
Once your return is received and inspected, your refund will be issued to your original payment method.
Exchanges
We understand that little ones grow quickly! If you need a different size, we're happy to offer free exchanges on eligible items, subject to product availability.
If your requested size is unavailable, we'll issue a refund once your return has been processed.
Return Shipping
Customers are responsible for return shipping costs on returned items.
Emerie & The Hound will cover the shipping cost for one exchange per order on eligible items within the United States.
If you received a damaged or incorrect item, we'll provide a prepaid shipping label at no cost to you.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
Sale and clearance items
Holiday and seasonal collections
Gift cards
Personalized or custom items
Any item marked as Final Sale
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@emerieandthehound.com.
Please include:
Your order number
A brief description of the issue
Clear photos of the item and packaging
We'll work quickly to make it right.